ChenanigansChen Tours · Riviera Maya

Legal

Booking terms

Last updated: August 2026 · Plain English, on purpose.

1. Who you're dealing with

Chenanigans is the online booking desk of Chen Tours Riviera Maya (“we”, “Mr. Chen”), an independent tour advisor based in Playacar, Playa del Carmen, Quintana Roo, México. We arrange your place on tours operated by licensed local operators. Tours themselves are run by those operators, who are responsible for transport, guides, safety equipment and insurance on the day.

2. How a booking works

Submitting the form on this site sends Mr. Chen a booking request via WhatsApp (or email). Your booking is confirmed only when Mr. Chen replies confirming the date, and — if you chose the deposit option — when the deposit is received. Nothing on this website charges your card.

3. Prices & payment options

  • All prices are in US dollars, per person unless stated (e.g. “per boat”).
  • Reserve with deposit: pay 20% of the total via PayPal after Mr. Chen confirms; the balance is paid on the day of the tour, at pickup, in Cash (USD or MXN) or Card.
  • Pay on tour day: nothing is due today. The price is $10 USD per person higher than the deposit price, and the full amount is paid at pickup.
  • Park entrance taxes, dock or marine-park fees and similar charges that are shown as “not included” on the tour page are paid on-site to the operator or authority.
  • Prices are subject to change until confirmed by Mr. Chen; a confirmed price is honored.

4. Changes & cancellations

  • You can change the date or cancel free of charge up to 24 hours before pickup by messaging Mr. Chen. Deposits are refunded in full (PayPal fees, if any, may be deducted).
  • Inside 24 hours, or if you don't show up, deposits are non-refundable and pay-on-day bookings may be charged the operator's no-show fee.
  • If the operator cancels (weather, port closure, minimum group not reached) you get a full refund or a free reschedule — your choice.

5. On the day

Be ready at the agreed pickup point on time; vans run a route and can't wait long. Bring any listed on-site fees in cash, a swimsuit, towel and biodegradable sunscreen where noted. Follow guide and operator safety instructions. Some activities have age, health or weight requirements — tell Mr. Chen about pregnancy, mobility or medical conditions when booking.

6. Liability

We act as an intermediary between you and the tour operator. To the extent permitted by law, our liability is limited to the amount you paid us. Operators carry their own insurance and liability for the tour itself. We recommend travel insurance for your trip.

7. Contact

WhatsApp +52 984 176 2972 · mrchentour@gmail.com